FAQ
How long will it take to get my order?
All items are shipped same or no later than next day using a tracked courier service. Delivery is normally 2-3 days ( please note couriers do not run on Sundays or Bank holidays so please don’t include this in the delivery time frame ) .If you are not in , the courier will attempt redeliver twice before retuning the parcel to us – which hasn’t happened yet – in the event of you going out – maybe leave a note for alternative near by drop point for the driver
If you need to arrange next day delivery please contact us – we will be happy to arrange it for you.
Which payment methods do you accept?
Currently, we only accept PayPal as it is the most secure form of web payment. We will accept Bank Transfer at our own discretion.
How do I use my discount code?
Enter the code in the ‘Apply Coupon’ box when you check out. You’ll then see the new, discounted total in your order.
How can I be sure your products are authentic?
Your in safe hands with us – All our stock is completely new and 100% genuine –We buy current stock via accounts with Brands in the Uk. To offer the best discounts we also contact scan the global market for seasonal clearance , over the years we have built up some very successful relationships with credible brand suppliers from all over the Globe. Being an online business , we are required to have all of the legal documentation for the items we retail.
Note for your piece of mind – you are much more likely to suffer non genuine items at bargin spots like car boots and social media as opposed to traceable online website orders the whole world can see).
Shipping cost
Flat rate shipping covers all sizes of items and as many as you want are included on the same rate – all items are tracked and sent with 24 hours.
Delivery
What is your returns policy?
We understand the odd item may need to be returned but in this instance please ensure you have followed all of the steps below to ensure we can offer a refund or exchange where necessary.
In the case of any CLOTHES returns please check all sizes ( measurements should be listed on all clothing items – if not please request ) on clothes purchases before ordering to save you unwanted postage costs.
All items must be returned in original packaging, with tags still attached ( where applicable) and be unused and unworn, folded and scentless ( no smoke ect) – We aim to do all refunds and exchanges within 24 hours of receiving them but please allow up to 3 working days. To ensure your return arrives to us safely , we do recommend using some form of tracked or signed for service for your own piece of mind. Thank for shopping and we hope you won’t need this guide.
Cost of returns
Hopefully you wont need to –
Returning items is your responsibility along with any expenses this will incur. Postage costs are not refunded. Only the cost of the products purchased. All items have been through quality control prior to us dispatching them.
When will I be refunded?
If you require a refund for a return, please allow 2-4 working days for this to be processed by our returns department. You will be sent a notification email once your refund has been processed.
My item is wrong/faulty, what should I do?
We are sorry to hear that! Please contact us Customer Service Team who will advise you on how to proceed.
Please note we can not accept liability or accept returns for any items once they are used.
Will my personal information be safe?
Yes. We hold all personal information in the strictest confidence and guarantee that we won’t pass it on to a third party, unless you’ve opted in to this arrangement. At no time will we transfer or store your payment details through the computing system.